Refund policy

At Delvore, we want you to feel confident with your purchase. If you are not fully satisfied, we offer a simple and transparent return process.

Territorial Scope

This policy applies to purchases made in the United States.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

Items must be unused, unworn, and in original condition
Items must be returned in original packaging with all included components
Proof of purchase (order number or receipt) is required

Returns that do not meet these conditions may not be accepted.

Return Authorization

All returns must be approved by our support team before being sent back. Returns sent without prior authorization may be refused.

Return Costs

Defective, Damaged, or Incorrect Items

We will cover the return shipping cost
You may choose a replacement or a full refund
Photo or video evidence may be required (please provide 2-3 clear photos or a short video showing the defect)

Change of Mind Returns

You are responsible for return shipping costs
Original shipping fees are non-refundable

Restocking Fees

We do not charge any restocking fees.

How to Start a Return

Email us at help@delvore.com with your order number and reason for return
Our team will review your request and provide return instructions within 1-2 business days
Ship the item using a tracked shipping method

We are not responsible for returns lost without tracking.

Refund Process

All returned items are inspected upon arrival (within 2-3 business days)
Approved refunds are processed within 7 business days of inspection
Refunds are issued to the original payment method
Your bank or payment provider may take additional time to reflect the refund, typically 5-10 business days depending on your financial institution

Exchanges

To request a different size, color, or item, please contact our support team at help@delvore.com.

Exchanges are handled as a return and new order, subject to product availability.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Personal care products
Opened beauty items
Earrings and intimate items
Any product marked as non-returnable on the product page

Shipping Information

Free Shipping: All orders within the United States qualify for free standard shipping.

Order Cut-off Time: Orders placed before 10:00 PM (EST) will be processed the next business day. Orders placed after this time will be processed within 1-2 business days.