FAQs
Frequently Asked Questions
Find quick answers about ordering, shipping, returns, and more. Contact us if you need further help.
Ordering
Q: Can I cancel my order?
A: Orders can be cancelled within 2 hours of placement. After that, contact us at help@delvore.com for options.
Q: Can I change my delivery address?
A: Address changes must be made within 2 hours. Email us immediately at help@delvore.com with your order number and new address.
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number. Tracking updates within 1-3 business days of shipment.
Shipping
Q: How much is shipping?
A: FREE on orders $75+. Orders under $75 have a flat $3.86 shipping fee.
Q: How long does delivery take?
A: Processing is 1-3 business days, then 4-9 business days in transit. Total: approximately 5-12 business days. Processing may take up to 7 days during high demand.
Q: What is the order cut-off time?
A: Orders placed before 5:00 PM (EST) process the same day. Orders after 5:00 PM process the next business day.
Q: Where do you ship?
A: We ship within the United States only.
Q: What if my package is delayed or damaged?
A: Contact us immediately at help@delvore.com with photos/video evidence. We'll investigate with the carrier and work toward a resolution.
Returns & Refunds
Q: What is your return window?
A: You have 30 days from receiving your order. Items must be unused, unworn, and in original condition.
Q: How do I start a return?
A: Email us at help@delvore.com with your order number and reason. Our team will provide return instructions within 1-2 business days.
Q: Who pays for return shipping?
A: For defective/damaged/incorrect items, we cover it. For change of mind returns, you pay.
Q: When will I get my refund?
A: After we receive and inspect your return (2-3 business days), approved refunds are processed within 7 business days to your original payment method.
Q: Can I exchange an item?
A: Yes. Email us at help@delvore.com and we'll process it as a return and new order.
Q: Which items cannot be returned?
A: Swimwear, intimates, and items marked "final sale" cannot be returned.
Payment
Q: What payment methods do you accept?
A: Visa, MasterCard, Maestro, Discover, UnionPay, Apple Pay, Google Pay, and Shop Pay. All payments are secure and processed through Shopify Payments.
Q: Why was my payment declined?
A: Check your card details and try again. If it persists, contact your bank or email us at help@delvore.com.
Products
Q: Are your product images and descriptions accurate?
A: We strive for accuracy, but colors may vary depending on your device. Review sizing charts and customer reviews before purchasing. See our Disclaimer for details.
Q: How do I know what size to order?
A: Each product has a sizing chart. Measure yourself and compare. Customer reviews often mention fit, so check those too.
Q: What if it doesn't fit?
A: Unused items can be returned within 30 days for a refund or exchange. You'd pay return shipping unless the item is defective.
Q: Are your products authentic?
A: Yes. All products are authentic, new, and sourced from vetted suppliers. See our Supplier Disclosure.
Privacy & Data
Q: Do you sell my data?
A: No. We don't sell or trade personal information. See our Privacy Policy for details.
Q: How do I opt out of marketing emails?
A: Click "Unsubscribe" at the bottom of any email, or email us with subject "Unsubscribe."
Q: Can I request a copy of my data?
A: Yes. Email help@delvore.com with subject "Privacy Request." We'll respond within 30 days.
About Delvore
Q: What is your fulfillment model?
A: We use dropshipping, partnering with suppliers to fulfill orders. This lets us offer competitive prices and wide selection. See our Supplier Disclosure.
Q: Who operates Delvore?
A: WEISBERG LLP (Registration: OC456182). Registered address: 128 City Road, London, EC1V 2NX, United Kingdom.
Q: How can I contact support?
A: Email: help@delvore.com | Phone: +1 585-541-1252 | Hours: Monday – Sunday, 7:00 AM – 9:00 PM (EST)