Privacy policy

Privacy Policy

Last updated: May 25, 2026

Delvore operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Delvore is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details: Name, address, billing address, shipping address, phone number, and email address.
Financial information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
Account information: Username, password, security questions, preferences, and account settings.
Transaction information: Items you view, add to cart, add to wishlist, purchase, return, exchange or cancel, and your past transaction history.
Communications with us: Information you include in communications with us, such as customer support inquiries or feedback.
Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information: How and when you interact with or navigate the Services, including pages visited and time spent.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services: From your device when you use our products or services or visit our websites, through the use of cookies and similar technologies.
From our service providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

Contract: To fulfill orders and provide Services you have requested.
Consent: When you explicitly agree to our marketing communications or cookies.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interests: To prevent fraud, improve our Services, and protect our rights and safety.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide and Improve the Services: To process your payments, fulfill your orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a personalized shopping experience.
Marketing and Advertising: To send marketing communications and show relevant advertisements based on your activity (with your consent where required).
Security and Fraud Prevention: To protect against fraudulent or illegal activity and ensure the security of our Services.
Customer Support: To respond to your inquiries and provide effective customer service.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Analytics: To understand how customers use our Services and improve our offerings.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service providers: Shopify, payment processors, shipping carriers, analytics providers, and other vendors who assist in operating our store and providing Services.
Marketing partners: Third parties who assist with email marketing, advertising, and promotional campaigns (only with your consent where required).
Legal requirements: When required by law, court order, or government request.
Business transactions: In connection with a merger, acquisition, bankruptcy, or sale of assets.
Affiliate companies: WEISBERG LLP and other affiliated entities within our corporate group.

We do not sell or trade your personal information to third parties for their own marketing purposes.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties located in countries other than where you reside.

Shopify may process your information for its own purposes, including to support personalized advertising based on your online activity with different merchants. To learn more about Shopify's privacy practices, visit the Shopify Privacy Policy.

International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including the United Kingdom and the United States. These countries may have data protection laws that differ from your home country.

When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses to protect your information in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience, remember your preferences, and analyze how you use our Services.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our site. We also honor the Global Privacy Control (GPC) opt-out signal if you enable it on your browser.

For more information about cookies and your choices, please contact us at help@delvore.com.

Third Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices, content, or policies. We recommend reviewing their privacy policies before providing any information.

Children's Data

The Services are not intended for children under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a child under 18, we will delete it promptly.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, and disclosure. However, no security system is completely secure, and we cannot guarantee absolute protection.

Data Retention: We retain your personal information only as long as necessary to provide our Services, fulfill your requests, comply with legal obligations, and resolve disputes. Typically:

Account information: Retained for 3 years after your last purchase or account activity.
Payment information: Retained only for payment processing and fraud prevention (not stored long-term).
Marketing preferences: Retained until you unsubscribe.
Customer support records: Retained for 2 years for dispute resolution.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete personal information.
Right to Deletion: You may request that we delete your personal information, subject to legal obligations.
Right to Portability: You may request that we provide your personal information in a portable format that you can transfer to another service.
Right to Restrict Processing: You may request that we limit how we use your personal information.
Right to Object: You may object to certain processing, including marketing communications and targeted advertising.
Right to Withdraw Consent: If we process your data based on consent, you may withdraw that consent at any time.
Right to Lodge a Complaint: You may file a complaint with your local data protection authority.

To exercise any of these rights, please contact us at help@delvore.com with the subject line "Data Request" and specify which right you are exercising. We will respond within 30 days or as required by applicable law.

Managing Communication Preferences

We may send you promotional emails and marketing communications. You can opt out of marketing emails at any time by clicking the "Unsubscribe" link in any email or by contacting us directly.

If you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the CCPA, including the rights listed above. You may designate an authorized agent to submit requests on your behalf. We will verify your identity before processing any requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will post the revised Privacy Policy on this page and update the "Last updated" date.

Your continued use of the Services following the posting of changes constitutes your acceptance of the updated Privacy Policy.